Contact us
Email info@nextre.io. We aim to reply within two business days.
It helps if you tell us your iPhone model, your iOS version and the app version. To find the app version, tap your initials at the top left of the Portfolio tab to open Account. The version is shown at the bottom of that screen and at the bottom of Help & support.
Please do not email passwords or authenticator codes, and please do not send tenant or loan documents unless we ask for them.
Common questions
Which devices are supported?
NextRE is designed for iPhone and needs iOS 17 or later. It runs in portrait, in a light appearance. There is no iPad layout, no Mac version, no Android version and no web version.
Where are my account settings?
Tap your initials at the top left of the Portfolio, Grow or Watchlist tab. That opens Account, where you will find Who we share data with, Security, Export your data, Help & support and Delete account. Tap Edit at the top right to change your name or phone number.
How do I import a spreadsheet, and which formats work?
On the Portfolio tab, tap More, then Import sheet. You can also choose Upload a spreadsheet when you add a property.
- Each import reads one property from one file: its address, units, rents, tenants and lease dates, loan, taxes, insurance and expenses. Import the next file for the next property.
- It accepts Excel workbooks (.xlsx) and .csv files up to 10 MB. Older .xls files, Numbers files and PDFs are not read; export those as .xlsx or .csv first.
- Your own layout works. Notes in the margins and extra tabs are fine.
Reading the file uses our AI provider, Anthropic. Before anything leaves NextRE, a screen shows exactly what is sent and asks you to agree. You can switch on Remove tenant names first, so tenants come in as Unit A, Unit B and you add their names later. If you choose No thanks, nothing is sent and you can enter the property by hand. After the file is read, you answer any questions the sheet did not make clear, and nothing is saved until you tap Import.
How do I delete my account, and what gets deleted?
Tap your initials at the top left to open Account, scroll to Your account and tap Delete account. The screen lists what gets deleted and what we keep. Type DELETE, tap Delete my account, and confirm with Face ID, Touch ID or your passcode.
Deletion is scheduled, not immediate. Your account closes 30 days after you ask, and the screen shows the date. Until then you can change your mind: open Delete account again and tap Keep my account. When the 30 days are up, your properties, loans, tenants, transactions, documents, uploaded files and photos, rent estimates, insights and your login are deleted from our systems. Routine encrypted backups expire on their normal schedule. We keep a count of rent-estimate and AI requests for billing and usage limits, with nothing in it that identifies you or your properties. Anything under a legal hold is kept only for as long as the hold requires.
If you want a copy of your data first, use Download a copy of your data on the same screen. If you cannot get into the app, email info@nextre.io from the address on your account and we will delete the account within 30 days.
How do I get a copy of my data?
Open Account and tap Export your data. Choose everything or one part (properties, transactions, tenants and leases, or documents), a time period, and Excel, CSV or a PDF report. You can include your document files as a ZIP. The export is saved to the Files app or sent wherever you choose from the share sheet.
Which features use AI, and how do I turn AI off?
AI features are off until you agree on the consent screen, which shows what is sent before anything leaves NextRE. With your agreement, our AI provider, Anthropic, reads spreadsheets you import, receipts and documents you upload, and repair photos; rewrites text you ask it to; suggests categories for transactions you sort; and writes the advice on the Insights tab from your portfolio figures. Under our agreement Anthropic does not use this data to train its models and deletes it within 30 days.
To turn AI off, open Account, tap Who we share data with under Your account, and switch off AI features. After that nothing is sent to Anthropic, and AI features stay off until you agree again. Insights already written stay on screen. Your figures, charts, buying power and deal scores are calculated without AI and are not affected.
With AI on, you can refresh the advice on the Insights tab, under Properties, once every 12 hours.
How do rent estimates work?
Rent estimates come from RentCast, a real-estate data provider. On a property's Rentals tab, the Rent vs. market card compares the rent you charge with nearby comparable rentals. The first time, the card shows Turn on rent comps. Tap it to read what is sent: the street address, the property type and, for a multifamily, the bedrooms, bathrooms and square footage you enter for each unit type. Your rents, tenants, loans and other figures are never sent. Nothing is sent until you tap Continue.
Estimates are refreshed about once a month. To stop sending addresses, open Who we share data with (see above) and tap Turn off on the Rent estimates row. If the card does not appear, there is either no estimate for that address yet or no leased unit to compare.
How do I reset my password?
On the sign-in screen, type the email you signed up with, then tap Forgot password?. We email you a link that opens a page where you choose a new password. The link works once and expires in an hour. If nothing arrives, check your spam folder and make sure you typed the address your account uses.
If you are signed in, you can change your password under Account, Security, Password.
How do I turn on 2-step verification?
Open Account, tap Security, then 2-step verification, and add an authenticator app. Scan the code with your authenticator app (or type the key) and enter the 6-digit code it shows. From then on, every sign-in asks for a code from the app after your password. If you lose access to your authenticator app, email info@nextre.io from the address on your account.
Can I use Face ID?
Yes. Under Account, Security, turn on Face ID to unlock the app each time you open it, or to open your documents. On iPhones with Touch ID it uses Touch ID, and your passcode always works as a fallback. Your face or fingerprint data stays on your iPhone and is never sent to us.
Which notifications will I get?
This version of NextRE doesn't send notifications. When they arrive, deal and rate alerts will stay off until you turn them on.
Can I change the email on my account?
Not inside the app. Email info@nextre.io from your current address and we will help.
Does NextRE connect to my bank?
No. NextRE does not connect to bank accounts. You log rent and expenses yourself, or bring them in with a spreadsheet import.
Is this financial advice?
No. NextRE provides estimates and educational information only. It is not financial, investment, legal or tax advice. Talk to a qualified professional before you make a decision.